FAQs

When will I get my order?

Most orders are fulfilled within 2–5 business days before being shipped. Shipping times vary depending on your location and the fulfillment facility handling your order. You’ll receive tracking information by email once your order ships.

Where will my order ship from?

American Retro Apparel products are printed to order and fulfilled through our fulfillment partner's network of facilities. The location used to fulfill your order may vary depending on the product, availability, and delivery destination.

Will I be charged taxes or customs for my order? 

Applicable sales taxes may be calculated and added at checkout based on your order, delivery location, and sales channel. Orders placed through third-party sales channels may be subject to taxes collected and remitted by that platform. Shipping is free on all U.S. orders. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

My order should be here by now, but I still don't have it. What should I do?

First, check the tracking information provided with your shipping confirmation. If your order appears delayed or you need assistance, contact us at kane@AmericanRetroApparel.com and include your order number.

Where are your products made?

American Retro Apparel products are printed to order through our fulfillment partner's network of facilities. The manufacturing origin of individual garments and other products varies by brand and product.

How do I track my order?

You’ll receive a tracking link by email when your order ships. If you have questions about your tracking or shipment, contact us at kane@AmericanRetroApparel.com.

What’s your return policy?

If you receive the wrong item or a damaged or defective item, please contact us and we will arrange a replacement or refund. If you ordered the wrong size or color, we will exchange an unused item once it is returned to us. Please contact kane@AmericanRetroApparel.com with your order number before returning an item.

Do you offer refunds?

Refunds are available for incorrect, damaged, or defective items. Please contact kane@AmericanRetroApparel.com with your order number and photos showing the problem. We will arrange a replacement or, when appropriate, issue a refund.

Can I exchange an item for a different size/color?

Yes. Please contact us at kane@AmericanRetroApparel.com within one week of receiving your order before returning an item. Returned items must be unused.

Once we receive your returned item, we will issue you a store credit for the original purchase price of the item. You can use this credit to order the replacement size, color, or another item of your choice. If the replacement item costs more than the original item, you will be responsible for the difference. If applicable, taxes may be calculated on the new order at checkout.

Returns should be sent to:

American Retro Apparel
P. O. Box 5284
Brandon, MS  39047

Please include your order number and the size or color you would like in exchange.