When will I get my order?
Usually, it takes 2–5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- All other International: 10–20 business days
Where will my order ship from?
If you order from the United States your order will be printed and shipped from either our facility in Los Angeles, California or Charlotte, North Carolina. If you order from outside the United States your order will be printed and shipped from one of the following locations: Latvia, Mexico, New Zealand, or Spain.
Will I be charged taxes or customs for my order?
No. All taxes, customs, and shipping fees are included in the price quoted on each product.
My order should be here by now, but I still don't have it. What should I do?
Email us at kane@AmericanRetroApparel.com for all inquiries about shipments.
Where are your products made?
All of our apparel is made in the United States.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at kane@AmericanRetroApparel.com.
What’s your return policy?
If you receive the wrong item or a damaged item, we will replace it or refund your money. If you ordered the wrong size or color, we will exchange it for you once we receive the unused product. If there’s something wrong with your order, please let us know by contacting us at kane@AmericanRetroApparel.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong or damaged items. If either of these apply, please contact us at kane@AmericanRetroApparel.com with photos of the wrong/damaged items and we will send you a new item or issue you a refund.
Can I exchange an item for a different size/color?
Yes. Return your unused product to:
American Retro Apparel
P. O. Box 5284
Brandon, MS 39047
Please include a note with your return with the order number and the size/color you wish to receive. If you have any questions, please contact us at kane@AmericanRetroApparel.com within a week after receiving your order.